- Radio signal strength between the sensor and the hub (no connection / poor / average / good):
If there is no connection with the hub, check whether the hub is turned on. If the hub is off, turn the hub on and again check the signal strength on the sensor settings screen.
Check whether there are any objects obstructing radio signal (for example, metal objects or mirrors) between the hub and the sensor. Change the sensor installation location so that radio signal could pass between devices without obstructions.
Check that the sensor is installed within radio signal range of the hub. If the sensor is installed too far from the hub, move it to a new place where connection between the sensor and the hub will be restored.
The location of the hub also affects the signal strength. In some cases even a slight displacement of the hub or even its rotation gives a significant improvement in a quality of its communication with devices.
- Battery status (OK / low battery).
If the battery runs out, you will receive the push notification. The notification will also be displayed in the event log in the app and on the sensor settings screen. Follow instructions
to replace the battery.
- Enclosure status (open / closed).