Connecting to security company
Professional security allows the site's owner to ensure the security of the property and family members. In case of an emergency at the site, the alarm signal will go to users' smartphones and to the security company at the same time. The rapid response team from the security company would be able to quickly take necessary actions to minimize the alarm consequences
We recommend checking the list of site users before connecting the security company. Each user profile should contain the full name and photo of the user. The rapid response team might use this data to identify site users and refer to them.
- Open the home screen of the site.
- Tap on the «gear» icon in the upper right corner to select the security company to connect to.
- Tap on the «Guard» line.
You will see the city of service delivery and the list of security companies that offer professional security for Livicom sites in the city.
The city of service delivery is detected automatically by the geolocation of the hub when the site's owner or admin registers the hub on the Livicom server (and creates the site).
If the city is detected incorrectly, then:
The list on the «Guard» screen will be updated to display all the security companies that offer the security service for Livicom sites in your city. Select one of the companies and tap on its name to proceed with the connection procedure.
If the city is detected incorrectly, then:
- Tap on the «City of service delivery» line to change it.
- Start taping the name of your city in the field at the top of the screen.
- Select your city from the filtered list and you'll be redirected back to the «Guard» screen.
The list on the «Guard» screen will be updated to display all the security companies that offer the security service for Livicom sites in your city. Select one of the companies and tap on its name to proceed with the connection procedure.
You will see the pre-filled request form that will allow you to request the connection to the security company. The data imports automatically from your account to this form. You can change the data if anything has changed.
Check thoroughly your email and phone and tap on «SEND» in the upper right conner to send the request. The request will be sent to the security company by email.
Check thoroughly your email and phone and tap on «SEND» in the upper right conner to send the request. The request will be sent to the security company by email.
In the event log, you will see the entry which will contain the name of the security company and the date when you have sent the request.
You can send requests to as many security companies as you like.
If the security company rejects your request
If the security company rejects the request, you will receive a push-notification in the Livicom app.
The corresponding entry will appear in the event log. The entry will contain date and time of the reply.
The request sent to this company will be canceled.
If the security company accepts your request
If the security company accepts the request, you will receive a push-notification in the Livicom app.
The corresponding entry will appear in the event log. The entry will contain date and time of the reply.
Go to the «Guard» screen, open the confirmed request and tap on «Connect» if you want to proceed with the connection procedure.
In the pop-up window, tap again on the «Connect». The hub will establish the connection to the security company.
Then your requests for the security service in other companies will be canceled automatically, and the security service will go into the «Waiting for activation» status.
In the pop-up window, tap again on the «Connect». The hub will establish the connection to the security company.
Then your requests for the security service in other companies will be canceled automatically, and the security service will go into the «Waiting for activation» status.
The corresponding entry will appear in the event log. The entry will contain date and time of the connection.
The Livicom platform will not be able to provide automatic connection of the hub to the security company, if the server of the security company is not online at the moment of the connection establishment. The request for the security service will return to the «Request confirmed» status.
Note that only the security company will be allowed to disconnect the service (not the site users) after the site has been connected to the security company.
Russia, Tomsk, ulitsa Sozidaniya, 1
